When selecting a polysomnography (PSG) sleep system, factors like technology, accuracy, and workflow integration are often top considerations. However, a recent survey of sleep professionals conducted by Nox Medical revealed a surprising insight: respondents rated technical support as the most important factor influencing PSG selection*.
For sleep lab managers facing staffing shortages, growing patient volumes, and increasing diagnostic complexity, having reliable support isn’t just helpful—it’s essential. One hospital-based sleep lab in Pennsylvania shared their experience with Nox’s responsive support, emphasizing its impact on their daily operations: “Our questions are answered above and beyond, and quickly. That is so important and very much appreciated!”
With fewer trained sleep technologists available, labs cannot afford downtime, troubleshooting delays, or complex setups that take time away from patient care. They need a PSG partner that provides expert guidance and resources to address product issues before, during, and after implementation.
The Reality: Sleep Labs Are Facing Staffing Challenges
Across the industry, sleep labs are experiencing a shortage of experienced technologists, forcing smaller teams to handle increasing workloads. When a PSG system encounters an issue in the middle of a study, every minute counts—labs need fast, expert support to keep studies on track.
That’s why Nox Medical’s customer support team is staffed by registered sleep technologists and experienced IT professionals who understand both the clinical and technical aspects of polysomnography testing.
Having immediate access to available support materials and a knowledgeable support team that understands both sleep diagnostic hardware and software makes a measurable difference in sleep lab efficiency and patient care.
Nox Technical Support: Expertise You Can Rely On
At Nox Medical, we recognize that even the most advanced PSG system is only as effective as the support behind it. That’s why our customer service goes beyond basic troubleshooting—we provide:
- 24/7 Availability – Our U.S.-based support team is accessible by phone or email whenever sleep labs need assistance, ensuring minimal disruption to overnight studies.
- Support Staffed by Sleep Technologists & IT Experts – Our U.S.-based team is made up of registered sleep technologists and experienced IT professionals, so customers receive technical expertise in every interaction.
- Seamless Implementation & Training – Switching to a new PSG system can feel like a complex transition, but with Nox technology, the process is designed to be seamless and efficient. Customers who have implemented Nox solutions in their labs consistently highlight the ease of setup and user-friendly experience.
For Jason Perrott, BA (Hons), RPSGT, Technical Director at Peak Sleep Kitchener, the transition was remarkably smooth:
“The implementation of the Nox software was straightforward and simple. I installed nine new units—software and hardware—all in a single day. In fact, the equipment arrived in the morning, and we were running studies that very night.”
This sentiment is echoed by Catherine Guilbault, Technical Director at Somnocor, who emphasized how quickly her team was able to adapt:
“We found it very user-friendly and easy to train our staff on. In a matter of days, we were able to provide this new service to our community, and we have been doing so successfully ever since.”
- Support Beyond the Warranty Period – At Nox Medical, our commitment to customers goes far beyond installation. Our technical support remains available for the full life of the device, ensuring that as labs grow and evolve, they continue to receive the assistance they need.
For Mac Anderson, Program Director at Tampa General Hospital, this ongoing support has been invaluable:
“To be able to put together a program and then have, in the background, a company that listens to our needs, adapts as necessary, and enables us to evaluate patients in a timely manner has been great for us. It allows us to focus on our job—helping our patients get better.”
Nox Medical’s Technical Support Manager in the United States, LeeRay Montalbo, explains:
“We understand the challenges sleep labs face—tight schedules, limited staffing, and the need for fast solutions. That’s why our U.S. technical support team is made up of experienced sleep and IT professionals, providing peer-to-peer assistance. Whether it’s a setup question or a technical issue during a study, our experts are here to help fellow sleep technologists troubleshoot and resolve issues quickly, ensuring labs can continue their work without disruptions.
Beyond the Device: Why Support is Critical for Long-Term Success
Choosing a PSG system is a long-term investment, and ongoing support is just as important as the initial purchase decision. As labs work with fewer staff and increasing patient demand, reliable support can make the difference between a streamlined workflow and operational frustration.
At Nox Medical, we are more than just a PSG provider—we are a trusted partner in sleep diagnostics, dedicated to supporting sleep labs and sleep programs with reliable technology, and unwavering customer support.
Our polysomnography (PSG) comparison guide, is a comprehensive resource to assist sleep professionals in making informed decisions when selecting a new PSG system. To download the guideline, please visit the comparison guide page.
*This article includes findings that are based on Nox’s Shaping the Future of Sleep Diagnostics public survey, conducted among Sleep Review Magazine subscribers who are sleep professionals. The survey reflects their opinions on PSG sleep testing and impressions of the Nox A1s.
Topic: Nox A1 PSG System
