Frequently Asked Questions: Nox Medical and Vyaire Relationship Update
Q: When does the transition period begin and end?
A: This transition begins July 1, 2019 and completes on October 1st 2019. During this period, customers can continue to purchase from Vyaire as normal.
Q: What happens to my order placed with Vyaire before October 1, 2019?
A: All open unshipped orders Vyaire customer orders will be shipped by September 30, 2019, in order to provide a clean cut off
Q: What actions do customers need to take?
A: Customers will need to establish Nox Medical as a direct vendor, as Vyaire will not be able to accept product orders as of October 1, 2019. Customer purchase orders received by Vyaire will be forwarded on to Nox Medical for booking. sales@noxmedical.com
Q: How do I order after October 1, 2019?
A: You can access Nox Medical’s product catalog on www.noxmedical.com. There you will find the relevant product codes to update you’re ordering systems.
Q: How can I get in touch with my Nox Medical sales rep after October 1st?
A: Nox Medical is in the process of building its sales force. For immediate assistance you can send an e-mail to sales@noxmedical.com or call 844-4SLEEP6 : (844) 475-3376.
Q: How do I receive technical support after October 1st?
A: Nox Medical strives to provide excellent customer service. The company has a vast knowledge base on their website which many customers use to get immediate answers to any issues they may have.
- Self service can be accessed via the knowledge portal at https://support.noxmedical.com/hc/en-us
- Email service can be found by sending an e-mail to support@noxmedical.com
- For telephone support, customers can call: 844-4SLEEP6 : (844) 475-3376
Q: What happens to warranties and extended warranties?
A: Nox Medical will assume all responsibility for warranties and extended warranties for the Nox products.
Q: What products are inscope of this transition?
A: Relative T3 product codes cross reference
| Vyaire Product Code | Nox Product Code | Item Name |
| 22857-001 | 51 11 10 | Nox T3® System with SPO2 – US |
| 21816-001 | 55 10 10 | Nox RIP Belts Disposable – PEDIATRIC, 20 sets |
| 69590 | 55 10 20 | Nox RIP Belts Disposable – SMALL, 20 sets |
| 69591 | 55 10 30 | Nox RIP Belts Disposable – Medium, 20 sets |
| 69592 | 55 10 40 | Nox RIP Belts Disposable – Large, 20 sets |
| 27641-001 | 55 10 50 | Nox RIP Belts Disposable – X-Large, 14 sets |
| 69594 | 55 20 10 | Nox Cannula with Filter, 40 pk |
| 69447 | 55 21 10 | Nox Filter Tube Connector, 50pk |
| 69446 | 56 90 10 | Nox Service Kit |
| 69593 | 55 20 20 | NOX NASAL CANNULA W/LUER LOCK,BX/50 |
| 21817-001 | 56 20 10 | NOX ABDOMEN CABLE |
| 21818-001 | 56 80 10 | NOX-T3 CARRY CASE |
| 22988-001 | 56 10 10 | NOX T3 RECORDER ONLY |
| 22989-001 | 56 40 42 | 3150 WRIST BAND |
| 22990-001 | 55 23 20 | NOX T3 CPAP MASK ADAPTER |
| 22991-001 | 55 21 51 | Cannula with Luer-lock, Pediatric |